ANALISIS KUALITAS LAYANAN WEBSITE DISDUKCAPIL KABUPATEN SEMARANG DIUKUR MENGGUNAKAN INSTRUMEN WEBQUAL 4.0
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Sep 10, 2023
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The Department of Population and Civil Registration organizes and publishes all matters relating to population. The existence of a service information system is a method used by Disdukcapil Semarang Regency to implement e-government, namely through the website http://dukcapil.semarangkab.go.id. Testing is needed for website user satisfaction using Webqual 4.0 as a website quality assessment instrument. The goal of this study is to get an overview of the influence/impact of the three website quality dimensions: usability, information, and service interaction qualities on user satisfaction. This study used 60 data tested by validity, reliability, multiple linear regression, t-test, and F-test. The results showed that the usability and information qualities affects user satisfaction, but the service interaction quality does not. In addition, the research found that the three dimensions of website quality together did not affect user satisfaction. They affect 39.2% of user satisfaction, while other factors outside the variables studied influence the other 60.8%.
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Putra, A. E., & Nataliani, Y. (2023). ANALISIS KUALITAS LAYANAN WEBSITE DISDUKCAPIL KABUPATEN SEMARANG DIUKUR MENGGUNAKAN INSTRUMEN WEBQUAL 4.0. Jurnal Indonesia : Manajemen Informatika Dan Komunikasi, 4(3), 895-903. https://doi.org/10.35870/jimik.v4i3.292
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Pamungkas, R. (2017). Perancangan sistem informasi pembayaran administrasi SMK Negeri 1 Jiwan. INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi, 1(2), 129-136. DOI: 10.29407/intensif.v1i2.799.
Utami, I. S., & Setiadi, H. (2021, March). Analysis The Effect of Website Quality on User Satisfaction with The WebQual 4.0 Method and Importance-Performance Analysis (IPA)(Case Study: SPMB Sebelas Maret University’s Website). In Journal of Physics: Conference Series (Vol. 1842, No. 1, p. 012003). IOP Publishing. DOI: 10.1088/1742-6596/1842/1/012003.
Napitupulu, D. (2017). Analysis of factors affecting the website quality based on WebQual approach (study case: XYZ University). International Journal on Advanced Science, Engineering and Information Technology, 7(3), 792-798. DOI: 10.18517/ijaseit.7.3.1748.
Diana, D., & Veronika, N. D. M. (2018). Analisis Kualitas Website Provinsi Bengkulu Menggunakan Metode Webqual 4.0. Pseudocode, 5(1), 10-17. DOI: 10.33369/pseudocode.5.1.10-17.
Nugraha, R. A., Andriyanto, D., Riana, D., & Khasanah, S. N. (2020, November). Analysis of Factors Affecting Quality of corona. jatengprov. go. id Website Towards User Satisfaction using Webqual 4.0 Method. In Journal of Physics: Conference Series (Vol. 1641, No. 1, p. 012066). IOP Publishing. DOI: 10.1088/1742-6596/1641/1/012066.
Hidayat, T., & Muttaqin, M. (2018). Pengujian sistem informasi pendaftaran dan pembayaran wisuda online menggunakan black box testing dengan metode equivalence partitioning dan boundary value analysis. Jutis (Jurnal Teknik Informatika), 6(1), 25-29. DOI: 10.33592/jutis.Vol6.Iss1.38.
Silviana, M. (2019, November). Website Services Quality Analysis of PT. Semen Baturaja (Persero) Tbk Toward User Satisfaction by Using WebQual 4.0 Method. In Journal of Physics: Conference Series (Vol. 1361, No. 1, p. 012084). IOP Publishing. DOI: 10.1088/1742-6596/1361/1/012084.
Pamungkas, R., & Saifullah, S. (2019). Evaluasi Kualitas Website Program Studi Sistem Informasi Universitas PGRI Madiun Menggunakan Webqual 4.0. INTENSIF: Jurnal Ilmiah Penelitian Dan Penerapan Teknologi Sistem Informasi, 3(1), 22-31. DOI: 10.29407/intensif.v3i1.12137.
Zakiyyah, A. M. (2019). Kualitas Pelayanan Sistem Informasi Akademik Pada Kepuasan Mahasiswa Menggunakan Metode Webqual 4.0. JUSTINDO (Jurnal Sistem dan Teknologi Informasi Indonesia), 4(1), 1-6. DOI: 10.32528/justindo.v4i1.2416.
Warjiyono, W., & Hellyana, C. M. (2018). Pengukuran Kualitas Website Pemerintah Desa Jagalempeni Menggunakan Metode Webqual 4.0. J. Teknol. Inf. dan Ilmu Komput, 5(2), 139. DOI: 10.25126/jtiik.201852666.
Firdaus, M. B., Puspitasari, N., Budiman, E., Widians, J. A., & Bayti, N. (2019, September). Analysis of the effect of quality mulawarman university language center websites on user satisfaction using the webqual 4.0 method. In 2019 2nd International Conference on Applied Information Technology and Innovation (ICAITI) (pp. 126-132). IEEE. DOI: 10.1109/ICAITI48442.2019.8982143.
Kurniawan, A. P. (2018). Pengukuran Kualitas Website Universitas Telkom Menggunakan Metode WebQual 4.0. In Conference on Electrical Engineering, Telematics, Industrial technology, and Creative Media (CENTIVE) (pp. 01-05).
Andre, Y., & Tileng, K. G. (2019). Analisis Kualitas Website Perpustakaan Universitas Ciputra Surabaya Menggunakan Metode Webqual 4.0 dan Importance-Performance Analysis (IPA). DOI: 10.24246/aiti.v16i1.49-64.
S. Sugiyono, (2022). Metode Penelitian Kuantitatif, Kualitatif, dan R&D – MPKK, 2nd ed. Bandung: Alfabeta.
Ihsan, A. A., Hidayati, U., & Mardinawati, M. (2022). ANALISIS KUALITAS WEBSITE DENGAN METODE WEBQUAL 4.0 DAN IMPORTANCE PERFORMANCE ANALYSIS. KEUNIS, 10(2), 29-40. DOI: 10.32497/keunis.v10i2.3519.
Siregar, T., & Kurniawati, I. (2023). Analisis Kualitas Layanan Website Lppm Universitas Kristen Indonesia Menggunakan Teknik Pengukuran Webqual 4.0. JIKO (Jurnal Informatika dan Komputer), 7(1), 88-96. DOI: 10.26798/jiko.v7i1.718.
Manik, A., Salamah, I., & Susanti, E. (2017). Pengaruh Metode Webqual 4.0 Terhadap Kepuasan Pengguna Website Politeknik Negeri Sriwijaya. Jurnal Elektro dan Telekomunikasi Terapan (e-Journal), 4(1), 477-477. DOI: 10.25124/jett.v4i1.994.
Septa, F., & Umar, R. (2019). Analisis Kepuasan Pengguna Sistem Informasi E-Government Menggunakan Metode Webqual 4.0: Studi Kasus: Website Simsarpras Kementerian Agama. METHOMIKA: Jurnal Manajemen Informatika & Komputerisasi Akuntansi, 3(2), 127-135.