Analisis Kualitas Layanan Terhadap Kepuasan Pengguna Aplikasi Clean Hris Menggunakan Metode Webqual 4.0
Article Sidebar
Main Article Content
Abstract
Article Summary
This study aims to analyze the effect of Clean HRIS website service quality on user satisfaction using the WebQual 4.0 method. The independent variables in this study consist of usability, information quality, and service interaction quality, while the dependent variable is user satisfaction. This research applies a quantitative approach, with data collected through questionnaires distributed to 100 active users of Clean HRIS. The data were analyzed using validity testing, reliability testing, classical assumption testing, multiple linear regression, t-test, F-test, and coefficient of determination analysis. The results show that the three WebQual 4.0 variables, namely usability, information quality, and service interaction quality, have a positive and significant effect on user satisfaction. The coefficient of determination indicates that service quality variables are able to explain a substantial proportion of the variation in user satisfaction with the Clean HRIS website. Descriptively, users are categorized as satisfied with the aspects of usability, information quality, and service interaction quality. Therefore, the service quality of the Clean HRIS website plays an important role in improving user satisfaction. This study recommends that application managers continuously improve information clarity, ease of navigation, interface design, and service responsiveness to enhance user satisfaction in a sustainable manner.
Keywords
Article Keywords
Downloads
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Ariestya, W. W., A. Saputra, and Y. E. Praptiningsih. 2024. “Metode Webqual 4.0 Pada Analisis Kualitas Website Indosatooredoo Terhadap Kepuasan Pengguna.” JIKI (Jurnal Ilmu Komputer Dan Informatika) 5(1): 40–48.
Firmansyah, A. A., and A. Nugroho. 2025. “International Conference Proceedings Available.” American Journal of Agricultural Economics 46(1): 283–283. https://doi.org/10.1093/ajae/46.1.283-b
Kurniawan, A., and Fairus. n.d. “Analisis Regresi Linear Berganda Untuk Mengetahui Faktor yang Mempengaruhi Kejadian Stunting di Kota Langsa.” www.journal.uniga.ac.id
Latief, M. Ilham, and D. S. Canta. 2022. “Analisis Kualitas Website SMK Negeri 2 Penajam Paser Utara Menggunakan Metode Webqual 4.0.” Journal Locus Penelitian Dan Pengabdian 1(03): 120–130. https://doi.org/10.36418/locus.v1i03.18
Maulana, R., and A. Prasetyo. 2023. “Website Quality Analysis Using Webqual 4.0 Method on Garudaku Website.” Journal of Information System, Informatics and Computing 7(2): 250. https://doi.org/10.52362/jisicom.v7i2.1242
Nufus, R., and N. A. O. Saputri. 2026. “Website Quality Evaluation Using WebQual 4.0 and Google Lighthouse.” Journal of Applied Informatics and Computing 10(2): 1962–1970.
Nurelasari, E., Purwaningsih, E. and Yulianti Riani, S. (2025) “Analisis Kualitas Website Hris Direktorat Standardisasi Dan Pengendalian Mutu Dengan Webqual 4.0”, Jurnal Mnemonic, 8(2), pp. 203-209. doi: 10.36040/mnemonic.v8i2.14778.
Octoviana, E., H. Jurusan, A. Niaga, P. Negeri, and A. Alamat. n.d. “Analisis Faktor-Faktor yang Mempengaruhi Kinerja Karyawan Bagian Administrasi: Studi Komparasi Antara Work from Office dan Work from Home.” Jurnal Administrasi Terapan 4(1): 2025.
Olivia, O., & Farisi, A. (2026). Evaluation of Employee Payroll Website Quality Using the WebQual 4.0 Model at SPBU 23.301.34. Brilliance: Research of Artificial Intelligence, 6(1), 21–30. https://doi.org/10.47709/brilliance.v6i1.7596
Sancoko, S., A. F. Desta, H. Yuliyanto, and B. Alaufa. 2022. “User Satisfaction on Utilization of Human Resources Information System (HRIS) in Public Organizations.” Proceedings 83(1): 32.
Saputra, Y. H., Yunita, I., Budianto, S., & Rahadian, D. (2025). An Integration of WEBQUAL 4.0, Customer Satisfaction Index, and Importance Performance Analysis in Assessing the Quality of BNI Mobile Banking Application. Calitatea, 26(208), 295-319.
Satria, A., & Serli, R. K. (2025). Analisis kualitas sistem hris devosa pt. Invosa system menggunakan webqual 4.0. Conten: Computer and Network Technology, 5(2), 83-92. https://doi.org/10.31294/conten.v5i2.11987
Srivastava, S., S. Dev, and B. Bajaj. 2022. “Human Resource Information System Use, Satisfaction, and Success.” In Research Anthology on Human Resource Practices for the Modern Workforce, 491–512. IGI Global Scientific Publishing.
Widiatmo, A. B., Astuti, S. D., & Waluyo, D. E. (2025). The influence of information quality on human resource performance through the human resource information system (hris) and user satisfaction in the regional government of kendal regency. International Journal of Professional Business Review: Int. J. Prof. Bus. Rev., 10(3), 11.
Wijonarko, G., & Wirapraja, A. (2021). Analisis kualitas aplikasi orangehrm menggunakan webqual 4.0 dalam mempengaruhi kepuasan karyawan dan produktivitas kerja. Teknika, 10(2), 146-151.