ANALISIS KUALITAS WEBSITE UNIVERSITAS SEBAGAI MEDIA INFORMASI DENGAN METODE WEBQUAL 4.0
Article Sidebar
Main Article Content
Abstract
Article Summary
A university website is a website dedicated to providing information services to the academic community at large and to the general public. The importance of the university website as an information provider should be assessed and adjusted to ensure that the website offers many benefits. The evaluation process uses the WebQual 4.0 model with three dimensions as independent variables: website quality, usability, information quality, and service interaction quality, and user satisfaction as the dependent variable. The subject of this research is the Putra Bangsa University website. The sampling technique used a simple random sampling technique. This study used questionnaire-based primary data with 29 question items and 95 respondents. It received a 78.82% rating in user testing for usability. In terms of information quality, it received a rating of 79.36%. The quality of service interactions received a rating of 78.38%. It has a user satisfaction rating of 79.55%. This put the Putra Bangsa University website in the very user-friendly system category. The results of the hypothesis building analysis as a whole are accepted. The independent variables usability, information quality, and service interaction quality are correlated and closely related to user satisfaction as the dependent variable.
Keywords
Article Keywords
Website ; Evaluation ; Webqual
Downloads
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License (CC-BY 4.0) that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
License: All articles are licensed under 
P. humisar Parsaorantua, Y. Pasoreh, and sintje A. Rondonuwu, “Implementasi teknologi informasi dan komunikasi,” unikasiJurnal Acta Diurna Kom, vol. VI, no. 3, pp. 1–14, 2017.
P. Sirikitsathian, S. Chaveesuk, and C. Sathitwiriyawong, “A conceptual framework for better understanding of factors influencing accessibility to a website and its acceptance by university students with visual impairments,” in 2017 9th International Conference on Information Technology and Electrical Engineering (ICITEE), 2017, pp. 1–5. doi: 10.1109/ICITEED.2017.8250493.
N. H. Sutanto, “Perencanaan Strategis Sistem Informasi pada Perguruan Tinggi Swasta di Yogyakarta (Studi Kasus Universitas ABC),” vol. 1, 2021.
D. B. Napitupulu, “Evaluasi Kualitas Website Universitas XYZ Dengan Pendekata Webqual [Evaluation of XYZ University Website Quality Based on Webqual Approach],” Buletin Pos dan Telekomunikasi, vol. 14, no. 1, p. 51, 2016, doi: 10.17933/bpostel.2016.140105.
M. A. Rosyadi and K. Indartono, “Evaluasi Kualitas Layanan Website Menggunakan Webqual 4.0 Dan Importance Performance Analysis (IPA) (Studi kasus: Madrasah Aliyah Syamsul Huda Kedungreja),” Ilmiah Komputer Grafis, vol. 14, no. 1, pp. 1–13, 2020, [Online]. Available: http://journal.stekom.ac.id/index.php/pixelpage1
G. Wijonarko and A. Wirapraja, “Analisis Kualitas Aplikasi OrangeHRM Menggunakan WebQual 4.0 Dalam Mempengaruhi Kepuasan Karyawan dan Produktivitas Kerja,” Teknika, vol. 10, no. 2, pp. 146–151, Jul. 2021, doi: 10.34148/teknika.v10i2.381.
Ismail and F. P. Al-Bahri, “WebQual 4.0 dan Importance-Performance Analysis (IPA): Eksplorasi Kualitas Situs Web e-Kuisioner,” Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi), vol. 3, no. 2, 2019.
D. N. Fauziah and D. A. N. Wulandari, “PENGUKURAN KUALITAS LAYANAN BUKALAPAK.COM TERHADAP KEPUASAN KONSUMEN DENGAN METODE WEBQUAL 4.0,” Ilmu Pengetahuan dan Teknologi Komputer, vol. 3, no. 2, pp. 173–180, 2018, [Online]. Available: http://www.nusamandiri.ac.id1,http://www.bsi.ac.id2
Sujono and H. B. Santoso, “Analisis Kualitas E-Learning dalam Pemanfaatan Web Conference sebagai Media Belajar Mahasiswa,” Saintekbu, vol. 9, no. 2, pp. 27–37, 2017, doi: 10.32764/saintekbu.v9i2.114.
Sugiyono, Metode Penelitian Kuantitatif Kualitatif Dan R&D. Alfabeta, CV, 2009.
Sugiyono, Metode penelitian kuntitatif kualitatif dan R&D. Bandung: Alfabeta, 2011.
I. Ghozali, Aplikasi Analisis Multivariate dengan Program IBM SPSS 21 Update PLS Regresi. Semarang: Badan Penerbit Universitas Diponegoro, 2013.
S. Arikunto, Prosedur Penelitian: Suatu pendekatan Praktik. Jakarta: Rineka Cipta, 2006.
M. F. Gonia, Pengembangan Multimedia Interaktif Untuk Asesmen Pembelajaran. Bandung: UPI, 2009.