Support & Helpdesk
LPPM STMIK Indonesia Banda Aceh
User Support & Technical Helpdesk
Welcome to the central support desk for the LPPM STMIK Indonesia Banda Aceh journal portal. Whether you are an author submitting a manuscript, an invited reviewer, or a section editor managing peer review, this helpdesk provides resources to resolve technical issues efficiently.
System Health
PKP OJS Engine & DOI Services
All Systems OperationalUser Guides & Workflow Assistance
Author
For Authors
- Registering an account and setting author profile roles.
- Preparing manuscripts using the official journal template.
- Uploading 5-step submissions in Open Journal Systems.
- Responding to revision requests and uploading revised files.
Reviewer
For Reviewers
- Accepting or declining review invitations via email links.
- Conducting double-blind evaluations objectively.
- Submitting reviewer scores and constructive feedback.
- Logging review activities for verification credits.
Editorial
For Editors
- Initial manuscript desk review & similarity check.
- Assigning qualified peer reviewers across scopes.
- Recording editorial decisions (Accept, Revise, Decline).
- Managing copyediting, layout production, and DOI deposit.
Frequently Asked Troubleshooting
I forgot my password or cannot log in to the portal.
Click the "Forgot your password?" link on the login page and enter your registered email address to receive a secure reset link. Check your spam/junk folder if the link does not arrive within minutes.
File upload failure during submission.
Ensure manuscript documents are in Microsoft Word (.doc / .docx) or PDF format and do not exceed the platform size limit (maximum 20MB per file). Remove special characters from the file name before uploading.
How do I connect my ORCID iD?
You can authorize and connect your ORCID record either during registration or via User Profile > Public > Connect ORCID inside your account dashboard.
Helpdesk Hours: Monday – Friday, 08:00 – 16:00 WIB (Excluding public holidays).
Support tickets submitted outside hours will be addressed on the following business day.