Kepercayaan di Internet: Studi Kasus pada Korban Layanan Top Up Game Online di Media Sosial
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Sep 10, 2024
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This study aims to understand the characteristics of online game top-up fraud victims on social media, especially teenagers. Advances in technology and internet access have changed the way people seek entertainment, including online games, but have also triggered fraud in top-up transactions. This research identifies factors that make teenagers vulnerable to becoming victims, such as attractive promotions, many account followers, and low prices. Data was collected through observations and interviews with teenagers who have been victims of online game top-up scams. The results show that victims are generally teenagers aged 21 and under who are easily trusting, often find out about top-up services through social media such as Instagram, and tend to trust accounts recommended by friends or family. Promotional factors, number of followers, and low prices are the main drivers of transactions that lead to fraud. This research is expected to raise public awareness about the importance of vigilance in online transactions and provide insights for the development of fraud prevention strategies among teenagers.
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Pratama, G. A., & Kusuma, A. S. (2024). Kepercayaan di Internet: Studi Kasus pada Korban Layanan Top Up Game Online di Media Sosial. Jurnal Indonesia : Manajemen Informatika Dan Komunikasi, 5(3), 2300-2312. https://doi.org/10.35870/jimik.v5i3.892
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Rahardjo, H. M. (2017). Studi kasus dalam penelitian kualitatif: Konsep dan prosedurnya.
Rizki, F. M., & Zaky, M. (2019). Analisis kriminologis korban cyber fraud pada transaksi game online melalui Steam. Anomie, 1(1).
Rumini, S., & Sundari, S. (2004). Perkembangan anak dan remaja.
Safko, L., & Brake, D. K. (2009). The social media bible: Tactics, tools, and strategies for business success. John Wiley & Sons.
Sari, P. P. (2017). Faktor yang mempengaruhi tingkat kepercayaan masyarakat terhadap e-commerce. Jurnal Ilmu Komunikasi, 7(1).
Singh, J., & Sirdeshmukh, D. (2000). Agency and trust mechanisms in consumer satisfaction and loyalty judgments. Journal of the Academy of Marketing Science, 28, 150–167.
Suganda, S. R. (2016). Peranan anak sebagai korban dalam terjadinya kejahatan asusila di Pontianak ditinjau dari sudut victimologi. Jurnal Hukum.
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Walther, J. B., Van Der Heide, B., Kim, S. Y., Westerman, D., & Tong, S. T. (2008). The role of friends’ appearance and behavior on evaluations of individuals on Facebook: Are we known by the company we keep? Human Communication Research, 34(1), 28–49. https://doi.org/10.1111/j.1468-2958.2007.00312.x
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Yahya, I. (2016). Tingkat kepercayaan terhadap sebuah website (Studi deskriptif kepercayaan pengguna website WinPoin.com dengan menggunakan online trust).
Yin, R. K. (2006). Studi kasus: Desain & metode (M. M. Djauzi, Ed.; Ed. rev). Raja Grafindo Perkasa.
Yousafzai, S. Y., Pallister, J. G., & Foxall, G. R. (2003). Strategies for building and communicating trust in electronic banking: A field experiment. Journal of Psychology and Marketing, 22(2), 181–201.
Yuliastuti, A., Pabita, D. T., Avialda, H., & Hartono, N. S. (2022). Analisis fenomena ‘Tinder Swindler’ pada aplikasi online dating menggunakan Lifestyle Exposure Theory. Deviance Jurnal Kriminologi, 6(2), 169. https://doi.org/10.36080/djk.1872
Yulius, R. (2017). Analisis perilaku pengguna dalam pembelian item virtual pada game online. Journal of Animation and Games Studies, 3(1).
Amin, R. F. (2020). Computer Mediated Communication (CMC) dalam pembelajaran bahasa Inggris. Jurnal Ilmu Komunikasi dan Humaniora, 14(2). http://jcmc.indiana.edu/vol10/issue4/quan
Ananda, L. D. (2017). Dinamika trust pada pemasaran online di media sosial. Jurnal Komunikasi Indonesia, VI. www.sanur.com
Apriliani, S. R. (2020). Computer-mediated communication sebagai sarana presentasi diri guru PAUD. Jurnal Ilmu Komunikasi dan Humaniora, 2, 80–94.
Aprilya, T. (2017). Strategi komunikasi pemasaran Nadyasfashop melalui Instagram dalam meningkatkan kepercayaan customer di Samarinda. Jurnal Ilmu Komunikasi, 5(1), 13–23.
Ardianto, E. (2010). Metodologi penelitian untuk public relations kuantitatif dan kualitatif (N. S. Nurbaya, Ed.). Simbiosa Rekatama Media.
Bodomo, A. (2010). Computer-mediated communication for linguistics and literacy: Technology and natural language education. Communication Research. https://doi.org/10.4018/978-1-60566-868-0
Catherina, C., Boer, R. F., Talia, M., & Cecilia, S. (2020). Pembentukan konsep keintiman berdasarkan Social Information Processing Theory pada Komunitas Sehatmental.id. Jurnal Komunikasi, 14(1), 63–72. https://doi.org/10.21107/ilkom.v14i1.6035
Denzin, N. K., & Lincoln, Y. S. (2009). Handbook of qualitative research (Dariyatno et al., Eds.). Pustaka Belajar.
Eriyanto. (2004). Analisis framing. LKiS.
Farrer, J., & Gavin, J. (2009). Online dating in Japan: A test of social information processing theory. Cyberpsychology & Behavior, 12. https://doi.org/10.1089/cpb.2009.0069
Firdayanti, R. (2012). Persepsi risiko melakukan e-commerce dengan kepercayaan konsumen dalam membeli produk fashion online. Journal of Social and Industrial Psychology. http://journal.unnes.ac.id/sju/index.php/sip
Griffin, E. (2011). A first look at communication theory. Communication—Philosophy.
Harris, L. C., & Goode, M. M. H. (2010). Online servicescapes, trust, and purchase intentions. Journal of Services Marketing, 24(3), 230–243. https://doi.org/10.1108/08876041011040631
Hurlock, E. B. (2007). Perkembangan anak (Edisi 6). Erlangga.
Kaakinen, M., Koivula, A., Savolainen, I., Sirola, A., Mikkola, M., Zych, I., Paek, H. J., & Oksanen, A. (2021). Online dating applications and risk of youth victimization: A lifestyle exposure perspective. Aggressive Behavior, 47(5), 530–543. https://doi.org/10.1002/ab.21968
Kotler, P., & Armstrong, G. (2015). Principles of marketing (15th ed.). Pearson Education Limited. www.mymktlab.com
Kriyantono, R. (2014). Riset komunikasi. Kencana.
McGuinness, D., & Simon, A. (2018). Information disclosure, privacy behaviours, and attitudes regarding employer surveillance of social networking sites. IFLA Journal, 44(3), 203–222. https://doi.org/10.1177/0340035218785389
Mcknight, D. H., Choudhury, V., & Kacmar, C. (2002). The impact of initial consumer trust on intentions to transact with a web site: A trust building model. Journal of Strategic Information Systems, 11(3), 297–323. https://doi.org/10.1016/S0963-8687(02)00020-3
Merri, F. (2016). Hiperrealitas angka dalam Instagram (Studi fenomenologi tentang dampak media sosial di kalangan peserta didik SMA Negeri 14 Surakarta). Fenomenologi.
Moleong, L. J. (2018). Metodologi penelitian kualitatif (Revisi). PT Remaja Rosdakarya.
Muhammad, R. F. (2018). Analisis faktor model trust antar pengguna media sosial dalam menerima berita dengan pendekatan ergonomi kognitif dan agent-based modeling. Institut Teknologi Sepuluh Nopember.
Nurdin, A., Sunan, U., & Surabaya, A. (2021). Komunikasi sosial generasi milenial di era industri 4.0. Jurnal Ilmu Komunikasi, 5. https://doi.org/10.15575/cjik.14912
Nuryanti, L. (2008). Psikologi anak. PT Macanan Jaya Cemerlang.
Parke, K., Marsden, N., & Connolly, C. (2017). Lay theories regarding computer-mediated communication in remote collaboration. Open Praxis, 9(1), 17. https://doi.org/10.5944/openpraxis.9.1.502
Pavlou, P. A. (2003). Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model. International Journal of Electronic Commerce, 7(3), 101–134. https://doi.org/10.1080/10864415.2003.11044275
Poerwandari, E. K. (2005). Pendekatan kualitatif untuk perilaku manusia. Jakarta: Mugi Eka Lestari.
Pratiwi, F. D. (2014). Computer mediated communication (CMC) dalam perspektif komunikasi lintas budaya (Tinjauan pada Soompi discussion forum Empress Ki TaNyang Shipper). Jurnal Komunikasi Profetik, 7(1). www.ask.com
Prettyoni, S. D. (2020). Kepercayaan sosial dalam masyarakat digital Tinder. Universitas Airlangga.
Putra, I. K. O. K., Darmawan, I. M. A., Juliana, I. P. G., & Indriyani. (2022). Tindakan kejahatan pada dunia digital dalam bentuk phising. CyberSecurity dan Forensik Digital, 5(2), 77–82.
Putra, N. D. (2020). Pelaksanaan penyidikan terhadap tindak pidana penipuan online (Studi kasus di wilayah hukum Kabupaten Magelang). Universitas Muhammadiyah Magelang.
Rahardjo, H. M. (2017). Studi kasus dalam penelitian kualitatif: Konsep dan prosedurnya.
Rizki, F. M., & Zaky, M. (2019). Analisis kriminologis korban cyber fraud pada transaksi game online melalui Steam. Anomie, 1(1).
Rumini, S., & Sundari, S. (2004). Perkembangan anak dan remaja.
Safko, L., & Brake, D. K. (2009). The social media bible: Tactics, tools, and strategies for business success. John Wiley & Sons.
Sari, P. P. (2017). Faktor yang mempengaruhi tingkat kepercayaan masyarakat terhadap e-commerce. Jurnal Ilmu Komunikasi, 7(1).
Singh, J., & Sirdeshmukh, D. (2000). Agency and trust mechanisms in consumer satisfaction and loyalty judgments. Journal of the Academy of Marketing Science, 28, 150–167.
Suganda, S. R. (2016). Peranan anak sebagai korban dalam terjadinya kejahatan asusila di Pontianak ditinjau dari sudut victimologi. Jurnal Hukum.
Syuhada, M. (2022). Pemanfaatan media komunikasi dengan teori system information processing pada aplikasi 'Jogo Malang'. Jurnal Impresi Indonesia, 1(9), 918–926. https://doi.org/10.36418/jii.v1i9.416
Sugiyanto. (2008). Metode penelitian bisnis. Alfabeta.
Talalu, T. R., Tike, A., & Amin, M. (2018). Seputar teori pemrosesan informasi sosial (Social Information Processing). https://mik.binus.ac.id/2018/09/26/pentingnya
Thurlow, C., Lengel, L., & Tomic, A. (2004). Computer mediated communication.
Walther, J. (1992). Interpersonal effects in computer-mediated interaction. Communication Research, 19, 52–90.
Walther, J. B., Van Der Heide, B., Kim, S. Y., Westerman, D., & Tong, S. T. (2008). The role of friends’ appearance and behavior on evaluations of individuals on Facebook: Are we known by the company we keep? Human Communication Research, 34(1), 28–49. https://doi.org/10.1111/j.1468-2958.2007.00312.x
Wardhana. (2021). Kasus penipuan online Jawa Tengah.
Wurcel, A. G., Anderson, J. E., Chui, K. K. H., Skinner, S., Knox, T. A., Snydman, D. R., & Stopka, T. J. (2016). Increasing infectious endocarditis admissions among young people who inject drugs. Open Forum Infectious Diseases, 3(3). https://doi.org/10.1093/ofid/ofw157
Yahya, I. (2016). Tingkat kepercayaan terhadap sebuah website (Studi deskriptif kepercayaan pengguna website WinPoin.com dengan menggunakan online trust).
Yin, R. K. (2006). Studi kasus: Desain & metode (M. M. Djauzi, Ed.; Ed. rev). Raja Grafindo Perkasa.
Yousafzai, S. Y., Pallister, J. G., & Foxall, G. R. (2003). Strategies for building and communicating trust in electronic banking: A field experiment. Journal of Psychology and Marketing, 22(2), 181–201.
Yuliastuti, A., Pabita, D. T., Avialda, H., & Hartono, N. S. (2022). Analisis fenomena ‘Tinder Swindler’ pada aplikasi online dating menggunakan Lifestyle Exposure Theory. Deviance Jurnal Kriminologi, 6(2), 169. https://doi.org/10.36080/djk.1872
Yulius, R. (2017). Analisis perilaku pengguna dalam pembelian item virtual pada game online. Journal of Animation and Games Studies, 3(1).