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Vol. 7 No. 3 (2026) • Articles
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Pelatihan Ticketing Digital untuk Peningkatan Kemampuan Pengelola Desa Wisata Getas pada Program PPK Ormawa GARDU BEM FIK Universitas Dian Nuswantoro

Muhammad Ilham Maulana
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Zahrotul Umami
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Binfilio Andri
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Muhammad Ammar Desvanda Putra
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Robert Ang
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Andhika Hisyam Muhammad Rafi
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Published: September 30, 2026 Pages: 1067-1074
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Abstract

Digitalization in tourism village management is vital for enhancing administrative efficiency and service delivery. Getas Tourism Village previously managed ticketing manually via logbooks and WhatsApp, requiring capacity building through an integrated system. This community service program aimed to improve administrators' proficiency in operating a digital ticketing system, covering online reservations, payment verifications, booking management, and on-site POS transactions. Held on August 11, 2026, at Pendopo Tubing Genting, the training engaged 7 participants from the tourism village management, BUMDes, and village officials through presentations, a pre-test, hands-on simulations, and a post-test. The evaluation utilized 10 multiple-choice questions (maximum score 100). Analysis was conducted on 4 of 7 participants (57%) who completed assessments without network constraints. The results revealed an increase in the average score from 50 on the pre-test to 82.5 on the post-test (a 32.5-point gain). This program successfully provided foundational operational skills for administrators in adopting digital ticketing at Getas Tourism Village.

Keywords:
Digital Ticketing Manager Competency POS Tourism Digitalization Tourism Village Training
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Author Biographies
Muhammad Ilham Maulana Universitas Dian Nuswantoro

Program Studi Teknik Informatika, Program Studi Ilmu Komunikasi dan Program Studi Sistem Informasi, Fakultas Ilmu Komputer, Universitas Dian Nuswantoro, Kota Semarang, Provinsi Jawa Tengah, Indonesia

Zahrotul Umami Universitas Dian Nuswantoro

Program Studi Teknik Informatika, Program Studi Ilmu Komunikasi dan Program Studi Sistem Informasi, Fakultas Ilmu Komputer, Universitas Dian Nuswantoro, Kota Semarang, Provinsi Jawa Tengah, Indonesia

Binfilio Andri Universitas Dian Nuswantoro

Program Studi Teknik Informatika, Program Studi Ilmu Komunikasi dan Program Studi Sistem Informasi, Fakultas Ilmu Komputer, Universitas Dian Nuswantoro, Kota Semarang, Provinsi Jawa Tengah, Indonesia

Muhammad Ammar Desvanda Putra Universitas Dian Nuswantoro

Program Studi Teknik Informatika, Program Studi Ilmu Komunikasi dan Program Studi Sistem Informasi, Fakultas Ilmu Komputer, Universitas Dian Nuswantoro, Kota Semarang, Provinsi Jawa Tengah, Indonesia

Robert Ang Universitas Dian Nuswantoro

Program Studi Teknik Informatika, Program Studi Ilmu Komunikasi dan Program Studi Sistem Informasi, Fakultas Ilmu Komputer, Universitas Dian Nuswantoro, Kota Semarang, Provinsi Jawa Tengah, Indonesia

Andhika Hisyam Muhammad Rafi Universitas Dian Nuswantoro

Program Studi Teknik Informatika, Program Studi Ilmu Komunikasi dan Program Studi Sistem Informasi, Fakultas Ilmu Komputer, Universitas Dian Nuswantoro, Kota Semarang, Provinsi Jawa Tengah, Indonesia

How to Cite
Maulana, M. I., Umami, Z., Andri, B., Putra, M. A. D., Ang, R., & Rafi, A. H. M. (2026). Pelatihan Ticketing Digital untuk Peningkatan Kemampuan Pengelola Desa Wisata Getas pada Program PPK Ormawa GARDU BEM FIK Universitas Dian Nuswantoro. Jurnal Pengabdian Nasional (JPN) Indonesia, 7(3), 1067-1074. https://doi.org/10.63447/jpni.v7i3.2115
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This work is licensed under a Copyright (c) 2026 Muhammad Ilham Maulana, Zahrotul Umami, Binfilio Andri, Muhammad Ammar Desvanda Putra, Robert Ang, Andhika Hisyam Muhammad Rafi .

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