Optimalisasi Peran Telekomunikasi dalam Mendorong Inovasi Pelayanan Publik di Era Digital: A Systematic Literature Review
Article Sidebar
Main Article Content
Abstract
Article Summary
Innovations in telecommunications and networking have driven major transformations in public services, particularly in the health and education sectors. This study aims to explore the role of telecommunications technology in advancing public service innovation, especially in the digital era with the adoption of advanced technologies such as telehealth and e-government. Based on a search on Scopus on 25 August 2025, 1,567 articles were found using the keywords ‘Telecommunications,’ ‘network,’ ‘Innovation,’ and ‘service.’ Of these, 208 articles were selected for the period 2021-2025, comprising 102 document articles, 95 articles in English, and 54 open access articles. Through a systematic literature review (SLR) approach, this paper analyses the challenges and opportunities in applying telecommunications technology for public service innovation. The findings show that although technology improves efficiency and access, challenges such as the digital divide and privacy issues remain significant. This study provides policy recommendations to strengthen telecommunications infrastructure and address data security issues. The drive for innovation is particularly evident in telehealth, big data & AI-based health monitoring, 5G for remote areas, and open API-based e-government platforms to improve the efficiency of public services.
Keywords
Article Keywords
Downloads
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License (CC-BY 4.0) that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
License: All articles are licensed under 
Abdullah, N. N., Prabhu, M., & Othman, M. B. (2022). Analysing driving factors of customer satisfaction among telecommunication service providers in Kurdistan region. International Journal of Engineering Business Management, 14. https://doi.org/10.1177/18479790221111436.
Abidi, M. H., Umer, U., Mian, S. H., & Al-Ahmari, A. (2023). Big data-based smart health monitoring system: Using deep ensemble learning. IEEE Access, 11, 114880–114903. https://doi.org/10.1109/ACCESS.2023.3325323.
Aldouri, S. N. M. (2023). Internet of things application in digital marketing to improve the efficacy of a company. Economic Annals-XXI, 204(7–8), 15–20. https://doi.org/10.21003/ea.V204-02.
Alizadeh, T., Helderop, E., Grubesic, T. H., & Ferrers, R. (2024). The multi-technology footprint of the National Broadband Network in Australia: Exploring the urban-regional divide and socio-spatial patterns for inequality. International Regional Science Review, 47(2), 159–181. https://doi.org/10.1177/01600176231168025.
Ashraf, Z., Mahmood, Z., & Iqbal, M. (2023). Lightweight privacy-preserving remote user authentication and key agreement protocol for next-generation IoT-based smart healthcare. Future Internet, 15(12). https://doi.org/10.3390/fi15120386.
Asif, M., Ghani-ur-Rehman, Zubair, M., Abid, M., & Badshah, A. (2021). Stackelberg game for heterogeneous traffics management in next-generation cellular network. IET Communications, 15(13), 1733–1746. https://doi.org/10.1049/cmu2.12185.
Bellavista, P., Corradi, A., Edmonds, A., Foschini, L., Zanni, A., & Bohnert, T. M. (2021). Elastic provisioning of stateful telco services in mobile cloud networking. IEEE Transactions on Services Computing, 14(3), 710–723. https://doi.org/10.1109/TSC.2018.2826003.
Bitsios, I., Martone, F., Ricci, R., & Arfi, A. (2023). The innovative dimension of the research training programmes under H2020-MSCA-ITN: A methodological approach to track, measure and analyse innovative aspects and provide policy-feedback conclusions. F1000Research, 12. https://doi.org/10.12688/f1000research.138482.2.
Çağlayan, M. U. (2022). Review of some recent European cybersecurity research and innovation projects. Infocommunications Journal, 14(4), 70–78. https://doi.org/10.36244/ICJ.2022.4.10.
Calvo, Á. (2021). Internet access standards: Dissemination of the integrated services digital network in Spain, 1984-2005. Journal of Evolutionary Studies in Business, 6(2), 1–41. https://doi.org/10.1344/jesb2021.2.j091.
Cavalcante, A. M., Marquezini, M. V., Mendes, L., & Moreno, C. S. (2021). 5G for remote areas: Challenges, opportunities and business modeling for Brazil. IEEE Access, 9, 10829–10843. https://doi.org/10.1109/ACCESS.2021.3050742.
Celsi, L. R., Caliciotti, A., D’onorio, M., Scocchi, E., Sulieman, N. A., & Villari, M. (2021). On predicting ticket reopening for improving customer service in 5G fiber optic networks. Future Internet, 13(10). https://doi.org/10.3390/fi13100259.
Chitimira, H., & Torerai, E. (2021). The nexus between mobile money regulation, innovative technology and the promotion of financial inclusion in Zimbabwe. Potchefstroom Electronic Law Journal, 24. https://doi.org/10.17159/1727-3781/2021/V24I0A10739.
Corici, M., Caus, M., Artiga, X., Guidotti, A., Barth, B., De Cola, T., Tallon, J., Zope, H., Tarchi, D., Parzysz, F., Naseh, D., & Sadashiv Shinde, S. (2025). Transforming 5G mega-constellation communications: A self-organized network architecture perspective. IEEE Access, 13, 14770–14788. https://doi.org/10.1109/ACCESS.2025.3530930.
Cui, H., Liang, L., & Wang, J. (2024). Network traffic identification based on improved EM algorithm. IEEE Access, 12, 26773–26786. https://doi.org/10.1109/ACCESS.2024.3365505.
Farhoudi, M., Shokrnezhad, M., Taleb, T., Li, R., & Song, J. S. (2025). Discovery of 6G services and resources in edge-cloud-continuum. IEEE Network, 39(3), 223–232. https://doi.org/10.1109/MNET.2024.3438096.
Gupta, V., & Kumar, R. (2024). Biomedical telemetry antenna innovations: Progress, uses, and prospects for the future. Progress In Electromagnetics Research B, 106, 85–99. https://doi.org/10.2528/PIERB24030502.
Hameed Hussein, N., Siaw Paw Koh, J., Yaw, C. T., Kiong Tiong, S., Benedict, F., Yusaf, T., Kadirgama, K., & Chung Hong, T. (2025). SDN-based VANET routing: A comprehensive survey on architectures, protocols, analysis, and future challenges. IEEE Access, 13, 126801–126861. https://doi.org/10.1109/ACCESS.2024.3355313.