Strategi Komunikasi Tim Tanggap Bencana UMSU dalam Pemulihan Psikososial bagi Penyintas Pascabencana Alam di Tanjung Pura
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Jan 10, 2026
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This study aims to analyze the communication strategy of the UMSU Disaster Response Team in the psychosocial recovery process of post-flood survivors in Tanjung Pura, Lalat Regency, with an emphasis on the role of communication in supporting the recovery of the psychological and social conditions of the affected communities. This study uses a qualitative approach with an interpretive case study design. The research data was collected through in-depth interviews with 4 volunteers of the UMSU Disaster Response Team and 4 flood survivors who were selected through purposive techniques, equipped with field observations and documentation studies. The validity of this research data was checked through triangulation techniques. The results of the study show that the communication strategies implemented are empathetic, participatory, and sustainable, manifested through active listening, the use of everyday language, two-way dialogue, and consistent communicative assistance, thus contributing to the formation of survivors' trust, increasing emotional calm, reducing anxiety, and strengthening social relations and community solidarity. This study recommends strengthening the communication capacity of disaster actors through field-based training, the integration of empathic communication in post-disaster psychosocial recovery guidelines, and the development of assistance policies and practices that are responsive and sensitive to the social, cultural, and psychological context of the affected communities.
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Novrizal, B. S., Simatupang, W. W., & Ginting, R. (2026). Strategi Komunikasi Tim Tanggap Bencana UMSU dalam Pemulihan Psikososial bagi Penyintas Pascabencana Alam di Tanjung Pura. Jurnal Indonesia : Manajemen Informatika Dan Komunikasi, 7(1), 188-196. https://doi.org/10.63447/jimik.v7i1.1784
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References
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Zahos, H., Crilly, J., & Ranse, J. (2022). Psychosocial problems and support for disaster medical assistance team members. Australasian Emergency Care, 25(3), 259–266. https://doi.org/10.1016/j.auec.2021.12.005.
Ziou, M., et al. (2025). Vulnerability and psychosocial impacts of extreme weather events among young people in Australia. Environmental Research, 275, 121385. https://doi.org/10.1016/j.envres.2025.121385.
Ergün Arslanlı, S., Altundal Duru, H., Bakır, E., & Pulat, P. (2024). Exploring the disaster experiences and psychosocial support needs of children affected by the Kahramanmaras earthquake in Turkey through drawing narratives. Journal of Pediatric Nursing, 78, e260–e269. https://doi.org/10.1016/j.pedn.2024.07.014.
Fernandez, M. (2021). Risk perceptions and management strategies in a post-disaster landscape of Guatemala: Social conflict as an opportunity to understand disaster. International Journal of Disaster Risk Reduction, 57, 102153. https://doi.org/10.1016/j.ijdrr.2021.102153.
Flores, E. C., Fuhr, D. C., Simms, V., Lescano, A. G., & Thorogood, N. (2025). Beyond the flood: Exploring the psychosocial consequences and resilience challenges in the aftermath of “El Niño” in Tumbes, Peru. The Journal of Climate Change and Health, 24, 100477. https://doi.org/10.1016/j.joclim.2025.100477.
Gallegos, I. N. (2025). Dimensions of NGOs’ communication strategies to community stakeholders in the Philippines. Social Sciences & Humanities Open, 11, 101663. https://doi.org/10.1016/j.ssaho.2025.101663.
Gray, B., Eaton, J., Christy, J., Duncan, J., Hanna, F., & Kasi, S. (2021). A proactive approach: Examples for integrating disaster risk reduction and mental health and psychosocial support programming. International Journal of Disaster Risk Reduction, 54, 102051. https://doi.org/10.1016/j.ijdrr.2021.102051.
Haddow, G. D., Bullock, J. A., & Coppola, D. P. (2025). Crisis and risk communications. In Introduction to emergency management (8th ed., pp. 253–315). Butterworth-Heinemann/Elsevier. https://doi.org/10.1016/B978-0-443-23701-0.00005-8.
Horn, C., Kelly, L. M., & Kijevcanin, J. (2026). Community-led disaster resilience: Strengthening preparedness and recovery in regional Australia. International Journal of Disaster Risk Reduction, 132, 105938. https://doi.org/10.1016/j.ijdrr.2025.105938.
Jong, W. (2025). Beyond the snapshot: Rethinking crisis communication theories in dynamic crisis situations. Public Relations Review, 51(3), 102586. https://doi.org/10.1016/j.pubrev.2025.102586.
Kharrazi, A. (2025). Resilience. In Reference module in earth systems and environmental sciences. Elsevier. https://doi.org/10.1016/B978-0-443-21964-1.00051-3.
Koro, M., Fairchild, N., Benozzo, A., & Löytönen, T. (2023). Qualitative sampling and qualitative data. In International encyclopedia of education (4th ed., pp. 198–209). Elsevier. https://doi.org/10.1016/B978-0-12-818630-5.11021-8.
Li, G., Shi, W., Gao, X., Shi, X., Feng, X., Liang, D., Li, C., Phillips, M. R., & Hall, B. J. (2024). Mental health and psychosocial interventions to limit the adverse psychological effects of disasters and emergencies in China: A scoping review. The Lancet Regional Health – Western Pacific, 45, 100580. https://doi.org/10.1016/j.lanwpc.2022.100580.
Liu, M., Matsunaga, H., Kashiwazaki, Y., Orita, M., & Takamura, N. (2025). Migration behaviors and place-based recovery after the Fukushima disaster. Progress in Disaster Science, 28, 100495. https://doi.org/10.1016/j.pdisas.2025.100495.
Masum, Y., & Talukder, M. B. (2025). Disaster management in tourist destinations: Role of social media for disaster response and resilience. Advances in Computers. https://doi.org/10.1016/bs.adcom.2025.08.006.
Parrott, E., Lomeli-Rodriguez, M., Rahman, A., Direzkia, Y., Bernardino, A., Burgess, R., & Joffe, H. (2024). Fostering resilient recovery: An intervention for disaster-affected teachers in Indonesia. SSM – Mental Health, 6, 100355. https://doi.org/10.1016/j.ssmmh.2024.100355.
Qian, L., Guo, J., Zheng, C., Wang, J., & Zhang, H. (2025). Restoring residents’ place attachment in long term post-disaster recovery. International Journal of Disaster Risk Reduction, 117, 105174. https://doi.org/10.1016/j.ijdrr.2024.105174.
Rueger, S. Y., & Johnson, L. (2024). Social support. In Encyclopedia of adolescence (2nd ed., pp. 540–555). Elsevier. https://doi.org/10.1016/B978-0-323-96023-6.00092-0.
Shu, X., Ye, Y., & Pan, S. C. (2025). Data mining in social science research. In Reference module in social sciences. Elsevier. https://doi.org/10.1016/B978-0-443-26629-4.00104-0.
Thapa, V., Pathak, S., & Pathak, N. (2021). Psychosocial recovery of earthquake victims. International Journal of Disaster Risk Reduction, 62, 102416. https://doi.org/10.1016/j.ijdrr.2021.102416.
Uchino, B. N., Bowen, K. S., Kent de Grey, R. G., & Tacana, T. (2023). Social support and mental health. In Encyclopedia of mental health (3rd ed., pp. 309–317). Academic Press/Elsevier. https://doi.org/10.1016/B978-0-323-91497-0.00013-8.
von Rosing, M., et al. (2025). Conclusion to the social aspects of sustainability. In The sustainability handbook (Vol. 1, p. 571). Elsevier. https://doi.org/10.1016/B978-0-323-90110-9.00012-X.
Yun, K. K., & Kim, S.-H. (2023). Resilience in diverse and under-represented communities. In Encyclopedia of mental health (3rd ed., pp. 36–43). Academic Press/Elsevier. https://doi.org/10.1016/B978-0-323-91497-0.00215-0.
Zahos, H., Crilly, J., & Ranse, J. (2022). Psychosocial problems and support for disaster medical assistance team members. Australasian Emergency Care, 25(3), 259–266. https://doi.org/10.1016/j.auec.2021.12.005.
Ziou, M., et al. (2025). Vulnerability and psychosocial impacts of extreme weather events among young people in Australia. Environmental Research, 275, 121385. https://doi.org/10.1016/j.envres.2025.121385.