Redesain User Interface Aplikasi BCA Mobile Banking Menggunakan Metode Design Thinking
Article Sidebar
Main Article Content
Abstract
Article Summary
Bank Central Asia (BCA) is a leading conventional private financial institution in Indonesia, with the number of customer accounts reaching 34.68 million individuals in 2022. This number has increased by 21.68% compared to the previous year when there were 28.5 million customers. In managing its business operations, BCA responds to technological developments by presenting the BCA Mobile Banking application. Even though this application aims to simplify the transaction process and meet customer needs, several shortcomings affect the level of user satisfaction, especially related to the appearance of the User Interface (UI) and User Experience (UX), which are considered less dynamic and modern. This research aims to redesign the appearance of the BCA Mobile Banking application, with a focus on improving aspects of modernity and user comfort, especially for customers from Generation Z. To achieve this goal, this research applies Design Thinking and Lean UX methods, with an audience orientation. The main one is Generation Z who tends to appreciate simple and minimalist designs.
Keywords
Article Keywords
Downloads
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License (CC-BY 4.0) that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
License: All articles are licensed under 
Alamsyah, R., Nugroho, I. M., Alam, S., No, J. C., & Barat, S. P. J. (2022). Redesign User Interface Dan User Experience Aplikasi Wastu Mobile Menggunakan Metode Design Thinking. J. Ilm. Betrik, 13(2), 152-159.
Angelina, K., Sutomo, E., & Nurcahyawati, V. (2022). Desain UI UX Aplikasi Penjualan dengan Menyelaraskan Kebutuhan Bisnis menggunakan Pendekatan Design Thinking. TEMATIK, 9(1), 70-78. DOI: https://doi.org/10.38204/tematik.v9i1.915.
Ardiansyah, M. F., & Rosyani, P. (2023). Perancangan UI/UX Aplikasi Pengolahan Limbah Anorganik Menggunakan Metode Design Thinking. LOGIC: Jurnal Ilmu Komputer dan Pendidikan, 1(4), 839-853.
Christopher, A., Tirtana, A., & Aditya, A. (2022). Analisis Tingkat Penerimaan Aplikasi Bca Mobile Di Kota Malang Menggunakan Metode Technology Acceptance Model (Tam). Jurnal Teknoinfo, 16(2), 452-459. DOI: https://doi.org/10.33365/jti.v16i2.2045.
Lim, K. H., & Setiyawati, N. (2022). Perancangan User Experience Aplikasi Mobile Majuli Menggunakan Metode Design Thinking. Journal of Information Technology Ampera, 3(2), 108-123. DOI: 10.51519/journalita.volume3.isssue2.year2022.page108-123.
Indriyana, S., Voutama, A., & Ridha, A. A. (2023). Implementasi Metode Design Thinking pada Perancangan User Experience Aplikasi Humaira Cakes. Jurnal Pengabdian kepada Masyarakat Nusantara, 4(2), 1487-1496. DOI: https://doi.org/10.55338/jpkmn.v4i2.1086.
Kusumaningdyah, N. T., & Sukadi, S. (2022). Pengembangan Desain UI/UX Pada Aplikasi Kampanye Sosial Berbasis Mobile Menggunakan Figma Software. Journal of Software Engineering Ampera, 3(3), 145-152. DOI: 10.51519/journalsea.v3i3.220.
Limanua, I. A., Pamungkas, A., & Yusuf, A. (2022). PENGARUH E-SATISFACTION ON RE-USE INTENTION PADA PLATFORM BCA MOBILE BANKING. EKOBIS: Jurnal Ilmu Manajemen dan Akuntansi, 10(2), 272-278. DOI: https://doi.org/10.36596/ekobis.v10i2.783.
Dewi, A. M. K., Wijoyo, S. H., & Perdanakusuma, A. R. (2022). Evaluasi Usability Aplikasi Mobile Banking BCA dengan menggunakan Usability Testing dan System Usability Scale (Studi Kasus: BCA Kota Singaraja). Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer, 6(10), 4611-4620.
Prihatiningrum, A. A., & Zuraidah, E. (2022). Analisa kualitas layanan aplikasi mobile banking pada nasabah bjb cabang tangerang menggunakan metode servqual. Journal of Information System Research (JOSH), 3(4), 367-373. DOI: https://doi.org/10.47065/josh.v3i4.1653.
Hadi, D. S. C., & Assegaff, S. (2022). Analisis Aplikasi Mobile Banking Jenius Menggunakan Metode Technology Acceptance Model (TAM) Di Kota Jambi. Jurnal Manajemen Sistem Informasi, 7(4), 666-677. DOI: https://doi.org/10.33998/jurnalmsi.2022.7.4.691.
Siswoyo, A., & Irianto, B. S. (2023). Analisis Technology Acceptance Model (TAM) Terhadap Pengguna Aplikasi Mobile Banking. Owner: Riset dan Jurnal Akuntansi, 7(2), 1196-1205. DOI: 10.33395/owner.v7i2.1440.
Lestari, I. T., Sari, D. P., & Andrian, R. (2022). Redesign user interface aplikasi ipusnas berdasarkan user experience dengan metode Design Thinking. Jurnal Ilmiah Betrik: Besemah Teknologi Informasi dan Komputer, 13(2), 120-129.
Zen, C. E., Namira, S., & Rahayu, T. (2022, October). Rancang Desain Ulang UI (User Interface) Company Profile Berbasis Website Menggunakan Metode (UCD) User Centered Design. In Prosiding Seminar Nasional Mahasiswa Bidang Ilmu Komputer dan Aplikasinya (Vol. 3, No. 1, pp. 17-26).